Menilik Lemma

Lead Technologist

Tax Professional Online Account Requirements Standardization Lead

• Developed requirements management frameworks to ensure clarity and consistency in cloud technology deployments
• Built and socialized governance frameworks to align cross-functional teams on standardized cloud solution structures
• Managed stakeholder relationships and weekly status reports highlighting progress, risks, and next steps of cloud service development
• Developed a real-time defect-tracking dashboard, exposing defect volumes across DEV, TEST, and PROD environments
• Trained 50+ stakeholders on ELM & JIRA taxonomy, ensuring consistent adoption and reducing misinterpretations
• Drove a 30% reduction in defect leakage by refining technical requirements templates and embedding validation checkpoints

Taxpayer Services Business Functions Analyst

• Led cross-functional intake sessions with Treasury subdivisions to capture requirements for cloud-based solutions
• Managed implementation of eGain platform and refined customer relationship management tools in Treasury
• Conducted intake processes to incorporate Salesforce CRM into agency operations, enhancing stakeholder tracking
• Translated complex federal business needs into technical AWS requirements, ensuring alignment with development roadmaps
• Served as the liaison between business units and technical teams to streamline cloud adoption and service requests
• Tracked and analyzed cloud technology demand trends to forecast resource needs for future contract acquisitions
• Contributed to Treasury road map prioritization by evaluating use cases against budget, feasibility, and strategic goals

Enterprise Data Platform (EDP) Customer Success Lead/Assistant Architect

• Led strategic customer engagements for new AWS Data Bricks initiatives, driving cloud adoption and alignment with Treasury objectives
• Established deep technical relationships with clients by translating mission needs into cloud-based data lake features
• Boosted operational efficiency by 15% through optimizing cloud processes and AWS solutions for federal tax systems
• Managed client requirements as Customer Success Lead, aligning cloud development with mission-critical goals
• Shaped technology roadmaps by tracking scope, effort (LOE), and deadlines from federal stakeholders
• Reduced deployment risks by 20% by improving cross-team communication and cloud migration documentation

Business Analyst

• Led adoption of a cloud-first mindset, guiding USDA customers in understanding the benefits and impact of AWS architectures
• Supported USDA's 2-year COTS migration to AWS to drive increased business value and operational efficiency
• Analyzed and monitored KPIs to optimize performance across Technical and Service cloud operations
• Secured contract funding to fulfill customer commitments, ensuring timely delivery of AWS products and services
• Presented cost-benefit analysis in data/calls/meetings, driving cloud adoption and ROI focused decisions
• Established deep business and technical relationships through in-depth knowledge of customer mission requirements

Tech Support

• Assisted dedicated team members in the analysis, development and delivery of all tech/software support and project work for assigned computer applications
• Provided technical consulting on complex hardware and software issues
• Supported 100+ end users via phone, e-mail, remote access, and in person to promptly resolve technical and software issues to meet resolution time targets
• Maintained, cleaned, and organized a warehouse filled with 500+ computers to deliver inventory for sales
• Adopted leadership role to delegate sys admin duties to new work study employees